Maintenance request management for your buildings
+25 to 50% more maintenance requests during seasonal peaks, particularly for air conditioning, plumbing and exterior upkeep.
Source: MRI Software, analysis of 9 million maintenance requests, 2026.
Key benefits
Make maintenance requests easier every day
A problem reported, a request handled, an employee kept informed. Simplify exchanges with facilities management teams to keep buildings pleasant and functional.
Day to day
-
Report a problem easily
Air conditioning, lighting, furniture: describe the problem and it gets resolved.
-
Pinpoint the location
Specify the building, floor or area concerned so the request is easier to handle.
-
Track the resolution
Check the progress of your request and stay informed until the work is complete.
-
Make requests easier to handle
Facilities management teams find the information they need to organise and prioritise maintenance work.
-
Share your feedback
Rate the intervention once it is complete to help improve building services.
76.8% of air conditioning interventions follow a breakdown
In 2025, more than three in four HVAC interventions responded to a malfunction. Centralise fault reports to handle them more effectively.
Centralised requests
All fault reports in one place.
Clear priorities
Deal with urgent issues first.
Tracked interventions
Follow each request through to resolution.
Source: MRI Software, 9 million requests analysed, 2026.
How do you manage a maintenance request in your building?
Report the problem, specify its location and pass on the relevant information. The facilities management team takes charge of the request and updates its progress until it is resolved.
Report a problem in a few clicks
A blown light bulb, a water leak or a broken air conditioning unit? The employee describes the problem and indicates where it is located to make the intervention easier.
Describe the problem
Specify the malfunction and add a photo to help the team understand the situation.
Indicate where to intervene
Select the building, floor or area concerned to route the request to the right team.
Track your maintenance request through to resolution
Once the problem has been reported, the employee can see the progress of their request and the information shared by the facilities team handling the intervention.
Stay informed of progress
Check the status of your request and follow each stage of how it is handled.
Rate the intervention
Once the problem is resolved, share your feedback to help improve the service.
Facilities: organise maintenance work in your buildings
Facilities management teams see the problems reported and organise how they are handled according to priority, location and available resources.
Prioritise requests: easily identify and track the interventions to be handled.
Coordinate teams and contractors.
FAQ
Frequently asked questions about maintenance requests
Cannot find the answer you need?
Contact usHow do you report a problem in a building?
The employee describes the problem, specifies its location and can add a photo to help it get resolved.
What problems can be reported?
Requests can cover, for example, lighting, air conditioning, furniture, a leak or faulty equipment in the building.
How are maintenance jobs organised?
Facilities management teams view maintenance requests, set priorities and coordinate how they are handled with the teams or contractors involved.
Why analyse maintenance requests?
Analysis helps identify recurring problems, the equipment involved and the buildings with the most requests, so maintenance can be better organised.