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Getting to know Hamilton Apps
Deployment, setup and how the platform works.
What is the deployment timeline?
The timeline depends on the number of sites, the modules selected and the integrations required. A tailored estimate is provided during the demonstration.
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What is workplace management?
It is the management of a site's spaces, equipment and usage in a hybrid working context, based on attendance and booking data. It connects workplace attendance, space booking and visitor management in a single flow.
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Does workplace management software replace several tools?
Yes: a tool that covers space booking, meeting room management and visitor management avoids multiplying logins and contacts, a real gain for a small facilities team.
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How do you centralise the management of several sites in one tool?
Each site keeps its own booking, capacity and access rules. A single dashboard consolidates occupancy data from all sites, with no manual re-entry.
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Does configuring spaces require technical work?
No, you create zones, adjust capacities and publish changes with no IT ticket and no development skills.
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Can we deploy one module at a time?
Yes. Deployment can be phased according to your organisation's needs, sites and priorities.
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Pricing & subscription
Plans, how pricing is calculated, free trial and payment methods.
What happens if a payment fails?
The administrator is notified by email. The account is then suspended, but your data is retained. Access to the service is restored as soon as the payment is settled.
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Can I try Hamilton Apps before subscribing?
Yes. You get a 15-day trial at no charge, with no payment card required. You can also request a personalised demo.
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Are the prices shown exclusive of tax?
Yes, all prices shown exclude tax.
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Can I change plan during my subscription?
Yes, you can change plan at any time as your needs evolve.
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Can I pay by card?
Yes. Card payment is available online for the Starter and Pro plans, directly when you subscribe. For the Enterprise plan, payment is made by bank transfer, on invoice.
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How is the subscription price calculated?
Hamilton Apps works with an all-in-one plan: all features are included. The price depends on the number of sites, resources and users, which determines your subscription tier. Payment can be monthly or annual.
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Hybrid working & attendance
Office attendance, team planning and hybrid working rules.
What is a modern workplace?
A space that adapts to how its occupants actually use it rather than to a fixed estimate, from heating an empty room to booking a desk.
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Should a small organisation equip itself for hybrid working now?
As soon as a team alternates between office and remote working without fixed days imposed on everyone, the tool avoids email exchanges to find out who will be in the office. CBRE data shows that the move away from assigned desks now affects organisations of all sizes, not only large companies committed to hybrid working.
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Which office equipment should be prioritised for a hybrid office?
Bookable flexible desks, meeting rooms with presence detection and occupancy sensors reduce the manual management workload the fastest, before equipping the rest of the site.
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Can attendance be declared by half-day?
Yes, if the organisation enables half-day granularity in the settings. By default, the declaration covers the full day.
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Who can configure the statuses available to a team or site?
An authorised administrator defines the available statuses for a site or team from the admin console, without involving technical support.
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Is a reminder sent if an employee has not declared their attendance?
An automatic reminder can be enabled, with a frequency and a team scope configurable by the Workplace Manager.
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Does attendance declaration work without the mobile app?
Yes. The web interface covers the same statuses and the same synchronisation. The mobile app only adds optional site geolocation.
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How are my hybrid working rules applied automatically?
The attendance days, quotas and rotations defined by your organisation are applied automatically to every declaration, with no re-entry or manual checks.
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Can employees book their desk when remote working as well as in the office?
Yes, booking works for both statuses, on site or remote, from the same interface.
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Do I need an extra tool to track the hybrid attendance rate?
No, the data builds on the attendance declarations and the bookings already recorded, with no export or re-entry.
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Do I have to declare my attendance every day?
No: declare your attendance in advance, for the coming week or month. You can change it up until the last minute, within your organisation's rules.
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Can an employee change their declaration at the last minute?
Yes: edit your declaration up to the day itself. Your team sees the update immediately, with no validation delay.
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Does this declaration replace a remote-working agreement negotiated with employee representatives?
No. The tool provides operational attendance information, without replacing a collective agreement or its remote-working eligibility rules.
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Desk booking
Booking a desk, managing shared desks and sizing your spaces.
What is a desk booking app used for day to day?
It turns every booking into usable data for adjusting spaces, whether for a manager, an office manager or a real estate team.
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Can a shared desk be booked in advance?
Yes, several days ahead. Ideal for anticipating the days when the team is most present.
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How do I book a shared desk in a flexible office?
From the Hamilton Apps application, on mobile or computer. View the map of available desks and book in one click.
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What happens if a booked desk is not occupied?
It can be released automatically after a set period, so it does not stay blocked unnecessarily.
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Does Hamilton Apps replace a flexible office policy?
No. The application makes it easier to apply a policy already defined by the company on a daily basis. It does not replace it. However, the company's flexible office rules can be recorded in the solution.
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Does the desk booking app work on mobile?
Yes, booking is available from the desk booking app as well as from a computer.
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What desk ratio do you recommend for a flexible office?
JLL recommends a ratio of 0.7 desks per employee, to be adjusted to the actual attendance rate measured on each site.
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Meeting rooms
Booking, room displays, no-shows and double bookings.
How can requests to other services during meetings be limited?
By centralising requests in the booking itself: catering, furniture and welcoming external guests are attached to the booked slot, with no email exchanges between departments.
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How long does it take to deploy a meeting room booking system?
The timeline depends on the number of sites and rooms, as well as the integrations you need. We provide a tailored estimate during the demonstration once we understand the scope of your project.
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How does meeting room booking software prevent double bookings?
All rooms share a single reference calendar that is updated in real time. If someone requests a time slot that is already booked, the request is declined or flagged to the organiser, who is shown similar rooms available at the same time.
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Can I book a room from a mobile or a tablet outside the room?
Yes. You can book from a computer, mobile or tablet installed at the room entrance. The on-site display shows the room's current status and lets you book the next time slot in seconds.
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What happens if an employee does not turn up to a booked meeting room?
An unconfirmed booking can be released automatically after a period that you define. The room then becomes available to other teams, and the no-show rate remains visible in the occupancy statistics.
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How do you book a meeting room with Hamilton Apps?
You can book from Outlook or Google Workspace, in the mobile app, on the room tablet or directly in the platform.
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Visitor management
Invitations, badges, check-in kiosk and events.
How do I invite a customer or an external partner to a meeting?
From Hamilton Apps, when booking the meeting room. Add your external guest: they receive an invitation with directions and the meeting time.
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Is the visitor badge ready before the guest arrives?
Yes. The badge can be generated in advance and activated only for the duration of the meeting, on the authorised zones.
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Do I need to notify reception or facilities?
No. The invitation, the badge and the access are managed from Hamilton Apps, with no extra call or email to facilities.
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Are an external guest's visits tracked individually?
No. The data serves site security and regulatory obligations, not the individual tracking of a specific employee.
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What happens to access if the meeting is cancelled or the guest is late?
The badge and the access are automatically deactivated if the meeting is cancelled. The meeting room itself is released if nobody shows up.
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Can the welcome be personalised for a VIP visitor or a job candidate?
Yes. The host is notified in advance and can tailor the welcome: signage, a dedicated room, a welcome message.
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Does visitor management software replace the receptionist?
No. It automates check-in, badges and host notification. Reception remains available for situations that call for human contact, such as an unexpected issue or a specific question.
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How can reception security be improved without slowing visitors down?
Identity verification and badge issuance take a few seconds on arrival, without extending the waiting time at reception.
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Is the access register digital?
Yes. Every visitor entry is timestamped and can be viewed in a digital access register, exportable in case of an inspection or an audit.
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How do I know how many people are on site during the event?
The list of registered participants can be viewed in real time, which meets the obligation to know how many people are present on the site.
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What happens to a guest who was not pre-registered and shows up on the day?
They can be registered on site, or self-register at a kiosk, without holding up the queue behind them. Reception updates the list as they go, without restarting the whole process or re-entering participants who are already registered.
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Does Hamilton Apps replace our events agency?
No. The application handles the welcome, the check-in and the badges. It does not replace the logistical organisation of the event.
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How do you manage welcoming a large number of participants to a seminar?
With Hamilton Apps, you import the participant list before the event. On the day, reception has an up-to-date list and badges already prepared.
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Why digitise visitor management?
To prepare for arrivals, reduce re-entering of data and centralise useful information. Pre-registration, the visitor check-in kiosk and badge printing simplify the visitor journey and the work of reception teams.
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Can the software print visitor badges?
Yes. Badge printing is part of the visitor journey. The badge identifies the visitor while they are on site.
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Can we see which visitors are on site in real time?
Yes. The attendance list is updated from the recorded check-ins and check-outs. Its accuracy therefore depends on every arrival and departure being recorded correctly.
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Does the visitor badge give access to the whole building?
No. Access is limited to the authorised areas for the duration of the visit, as defined at pre-registration.
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Can badges for all participants be created in advance?
Yes. Badges are generated automatically from the registration data, even before the first participant arrives.
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Is training required to use the visitor check-in kiosk?
No. The kiosk journey is very simple, just a few guided steps, with no application to install on the visitor side.
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How does visitor pre-registration work?
The employee registers their guest before the visit, with the information the visit requires. Reception then has a list of expected visitors and can prepare for their arrival.
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How does visitor management support GDPR compliance?
The software lets you configure data retention and control access to the data. The organisation must also define why the data is collected, limit the information requested and tell visitors how it is used.
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Can car park access be linked to a visit?
Yes. Vehicle details can be entered at the same time as the visit to prepare car park access, according to the arrangements configured for the site.
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Does the visitor management software handle multiple sites?
Yes. Each site keeps its own reception rules, while authorised teams have a centralised view of all visits.
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Parking
Employee and visitor spaces, rules per site.
Can a visitor and their vehicle be pre-registered at the same time?
Yes. Hamilton Apps lets you pre-register the visitor and their vehicle in a single journey, to prepare both their welcome and their car park access. The information is therefore available before they arrive on site.
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Can I manage visitor parking from the same interface?
Yes. The Facility Manager centralises visitor parking and employee parking in a single inventory, with no separate spreadsheet.
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What happens if I cancel my day in the office?
Your shared desk and your parking space are released automatically, so a colleague can book them.
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What happens if the visitor does not come by car?
No space is blocked unnecessarily. You simply indicate that there is no vehicle when sending the invitation, and the space is released for another visitor.
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Can I manage different parking rules for each of my sites?
Yes. Each site keeps its own allocation rules while being managed from a single interface for all your locations.
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Mail & parcels
Receiving, notifying and tracking mail and parcels.
How does the software cut the time reception spends on parcel intake?
Each parcel is logged in seconds by scanning or short entry, and the recipient is notified automatically. Reception no longer needs to call or make manual rounds to notify the site's occupants.
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How am I informed that a parcel is waiting for me at reception?
You receive an automatic notification as soon as your parcel is logged. You then collect it whenever suits you, with an electronic signature on handover.
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Can parcel volumes be compared across several sites?
Yes. Parcel statuses and volumes can be viewed site by site from a single dashboard, which makes multi-site reception management easier.
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Is specific hardware needed for parcel tracking at reception?
No, a computer or a tablet is enough to scan the label or enter a reference. No dedicated equipment is needed to get started.
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What happens if I do not collect my parcel quickly?
An automatic reminder can be configured after a set period, so parcels do not pile up at reception unclaimed.
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Security & privacy
Access control, sensitive sites, hosting and GDPR.
Does Hamilton Apps integrate with our existing access control system?
Yes. Space allocation synchronises with the access systems already in place, with no additional solution to install.
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Is visitor data hosted in France?
Yes, all visit data is hosted in France and transmitted securely, in line with GDPR.
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How long is access data kept?
Your organisation can configure how long visitor data is kept, in line with your internal GDPR policy.
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Can occupancy data be used to track a specific employee?
No. Statistics remain aggregated by zone, floor or team, never linked to an individual.
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Can access logs be used to track an individual employee?
No. The data is used for site security purposes, not to track the individual activity of an employee.
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Can a badge be limited to certain sensitive zones only?
Yes, each badge is configured zone by zone: a visitor or a contractor only accesses the authorised areas, without extending their access to the whole site.
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How long does it take to create a badge?
Creating a badge takes a few minutes, by entering the photo, the validity period and the authorised zones.
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Does access control require IT involvement for every badge created?
No. Badge creation and deactivation are managed from the Facility Manager's dashboard. IT steps in only once, when the SSO is configured.
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What happens if a badge is lost or stolen?
The badge is deactivated remotely, immediately. The access it allowed is closed without waiting for a physical replacement.
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Is access traceability data hosted in France?
Yes, the data stays hosted in France and is accessible according to the rights defined by your IT department.
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How long is attendance history retained?
The retention period is configurable at organisation level, in line with your internal data governance policy.
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Can managers see each employee's individual attendance history?
By default, you have an aggregated view by team or by site. Using historical individual data requires a separate configuration, to be agreed in advance with your employee representative bodies.
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How is a visitor's identity verified on a sensitive site?
Each visitor confirms their identity at reception, at a kiosk or via the Hamilton Apps application, before their access badge is activated.
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Does access control also work for recurring contractors?
Yes. A contractor working several times a month keeps a registered access profile, reactivated for each visit without a full new verification.
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Data & insights
Occupancy rates, dashboards and exports.
How can you get reliable occupancy data?
Allow six to eight weeks of data collection through the desk booking app before basing a decision on these figures.
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Do I need to install sensors to track occupancy in real time?
No. The data builds on the bookings and badges already in place. Sensors remain an option, not a prerequisite.
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How is the declared occupancy rate used by workplace teams?
As a forward-looking signal, to adjust room capacity, catering or cleaning before the day itself. It complements badge data without replacing it.
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Can flexible office desks and meeting rooms be tracked on the same dashboard?
Yes, on a single space-management dashboard, site by site.
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Can attendance data be exported?
Yes, in Excel format, so it can be fed into an existing real estate or HR reporting tool.
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Integrations
Outlook, Teams, authentication and IT systems.
Does Hamilton Apps integrate with Outlook and Teams?
Yes. The meeting room booking and the external guest's invitation appear directly in the calendar, with no additional account to create.
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Does Hamilton Apps replace the Outlook or Teams calendar?
No, Hamilton Apps synchronises with them. Your workplace attendance is added to your existing calendar, without creating a second system to check.
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Can I book a meeting room directly from my Outlook calendar?
Yes, without opening another application. The availability of meeting rooms and desks appears directly in your email when you create the invitation.
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Does Hamilton Apps integrate with our existing IT systems?
Yes. Authentication relies on your SSO, and data is hosted in France in line with your security policy.
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Does Hamilton Apps integrate with our existing authentication system?
Yes. Access rights build on your company directory and your SSO already in place, with no additional account to create.
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What happens if I change a booking in Teams?
It is automatically reflected in Hamilton Apps, with no extra action on your part. The room or desk stays booked for the new times.
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Partner programme
Applying, legal steps and building a successful partnership.
How do you build a partnership that works over time?
A good partnership is built first and foremost on complementarity and reciprocity. We share opportunities, feedback from the field and market developments, and we bring in the right resources when it adds real value for the customer. The idea is simple: everyone sticks to what they do best, but we are better when we work together.
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How do I become a Hamilton Apps partner?
The easiest way is to start with a conversation. Tell us about your business, your customers, your expertise and what you would like to develop. For our part, we will present our approach, our solutions and the different ways we can work together. No unnecessary paperwork: let's start by getting to know each other.
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How can I find out more about Hamilton Apps solutions?
The best way is to start from your customers and how they work. We can present the platform, run a targeted demo and show you how Hamilton Apps addresses real-world challenges: visitors, meeting rooms, flex office, services, access, occupancy or data. You don't need to know everything to get started: let's begin with the topic that interests you.
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What happens once I have applied?
A member of our partnerships team contacts you to understand your business, your customers and your goals. Together, you define the right tier, Bronze, Silver or Gold, before the contract is signed and training begins.
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How do I apply to become a partner?
Fill in the form at the bottom of this page with your company details and, if you already know it, the tier you are interested in. Our partnerships team reviews every application and gets back to you for a first conversation.
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What are the legal steps to become a partner?
The partnership is formalised by a contract setting out your tier, your discount terms and your commitments. Our team sends it to you after the first conversation and answers your questions before signature.
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How do I plan a successful partnership?
Set realistic sales targets, register your opportunities on the partner portal as soon as they arise and rely on our training to present the platform with confidence. Our team supports you as you move up from one tier to the next.
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What happens after our first conversation?
Together, we look at where our expertise can complement each other and what kinds of opportunities we could pursue. This might be an immediate customer need, a technology fit or simply potential to build over time. The aim is not to put you in a box, but to define the right way to work together.
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