Every organisation with premises wants them to stay in good condition. For smaller organisations, it is often easier to manage incidents and keep the premises in good order, but for larger groups it quickly becomes impossible to handle every problem on a site without proper tracking. This is where smart tools come in, helping your security teams and supporting them in all their tasks!

Should you give your teams incident traceability support?

The larger your premises, the more likely incidents are to occur. To deal with this, most large organisations employ security teams responsible for patrols and for the problems encountered on site. However, these security teams find it difficult to ensure the traceability of incidents that occur on site during their shifts, for a simple reason: their methods may be outdated or vary from one officer to another. Manual traceability does not make follow-up or collaboration between the teams dedicated to security any easier.

The all-too-familiar risks to your security

Managing patrol traceability is a major security issue for your sites and for the people who work on them. Without it, incidents can be played down or ignored, putting an entire site and its staff at risk.

Outdated, ineffective methods: how can you avoid repeating them?

  • Taking photos of incidents on a personal phone
  • Writing an incident report in a notebook that may never be read or, worse, simply mentioning what was observed to a colleague
  • Carrying out an incomplete patrol through lack of attention.

All these very real possibilities represent security gaps for your premises. They must therefore be contained as quickly as possible, by raising staff awareness or by looking at solutions that can help your teams manage their working environment better. This is crucial for the security of your organisation and its premises. Without awareness, many gaps or incidents can disrupt the normal operation of your site. A list of these common but avoidable incidents may be more striking and revealing:

  • Unwanted intrusions onto your site through undetected security gaps in your premises.
  • An earlier incident that was poorly reported, or not reported at all, by the patrol that spotted it, and which gets worse, sometimes leading to serious problems when the issue was previously only minor.
  • An incident or intrusion that goes unnoticed during a patrol because the patrol was not completed, often through an innocent oversight, but which could have been avoided if a clear, defined route had been provided and made available in real time.

Nobody wants a small incident to turn into a disaster. Solutions exist to prevent this kind of problem, or at least to limit it.

Smart solutions for incident management

Hamilton Security is one of the solutions available that can replace outdated methods. Many initiatives are recommended in the field of safety and security; they are often simple to implement, but the most important thing is to take these measures.

  • Providing a work phone so that photos of incidents are not mixed up with your employee’s personal device.
  • Organised, traceable patrols, using patrol checkpoint scanners or QR codes to record and certify that your security officer has passed by.
  • Clear incident reports accessible to all your security officers, so that a possible lack of communication does not undermine site security.

These are only basic suggestions, yet they give your premises a security boost. But for these actions to be useful, support from an application dedicated to these tasks is also a plus. The proposed initiatives are useful and effective, but without a serious, smart tool to put them in place, these measures become ineffective, or at least less effective.

Conclusion

The security of your sites depends on your employees’ good habits and, above all, on the work of your security teams. However, they are not all-seeing and need the support of smart, easy-to-use tools. That is why solutions such as Hamilton Security exist: to support security teams, who can sometimes find themselves overwhelmed, in their tasks, strengthening many areas such as:

  • Site security, by improving security processes.
  • Digitising images of incidents so that they are not lost or overlooked.
  • Sharing data with all the teams concerned for effective communication.

With these methods, the traceability of every incident will be ensured and incidents can easily be escalated to the appropriate departments, improving the effectiveness of observation, investigation and repair.

Choosing a solution that manages your security logbook means modernising your security teams and the communication between every department closely involved in the security of your premises, and improving the security of your sites.