As you know, first impressions are often the ones that last. And when you want a client visit to succeed or to make your employees more comfortable, the first thing to do is invest in a concierge service where receptionists will look after everyone’s needs. Discover the different ways to optimise your reception and turn your building into a memorable place.
Why will a perfect welcome lift your business?
The entrance to your building is your company’s business card. It very often shapes the image your firm projects. Having qualified receptionists maximises your chances of satisfying and attracting clients, prospects and employees. In other words, an outstanding concierge service is a way to raise your business quickly.
Strengthen your company’s image
The first reason you need a concierge service is that it strengthens the image you project to everyone who walks into your lobby. When your receptionists are welcoming, responsive and professional, they signal an organised, serious business. This is also reassuring ahead of a visit. That is the role of a concierge service: to convey your company’s values.
Improve client satisfaction
During a visit, an outstanding concierge service and reception team are crucial, and all the more so when they directly affect clients, because this will certainly have an impact on your revenue. Every interaction a client has with your receptionists contributes to their overall experience and can affect the short- and long-term relationship between the two parties. It allows you to project the image you want to convey; in fact, it is even better to personalise your welcome when a client or prospect visits your premises, so you are more likely to close the deal. These are the reasons you need to invest in a concierge service with efficient, professional receptionists: client satisfaction is decisive for your business.
Maximise your employees’ comfort
Along the same lines, even though they are not visitors, your employees need a concierge service with receptionists who take care of their needs. This is part of your company’s success, because employee wellbeing matters while people are at work. According to a 2017 Wildgoose study, 61% of employees believe that happiness at work is more important than salary. That says a lot about how fundamental it is to create a healthy working environment that influences employees’ happiness.
The extras that make a visit perfect in your clients’ eyes
This question is essential, because its answer is also the answer to a question you should ask yourself after every visit: how could I improve my welcome? It is vital because it lets you assess yourself and understand what does or does not resonate with your clients, so that you can make the right changes and improve results over time.
Preparation and organisation
For visitors, knowing that their visit has been prepared and organised is invaluable. It raises both their self-esteem and their regard for your firm. They perceive a form of respect that they will return to your company. It is a small thing, yet remarkably effective if you are looking to recruit someone new or sign a new contract. This preparation means a lobby that is always tidy, clean and welcoming, and a warm, professional service that guides visitors properly and, above all, makes access to the building smooth, for example by creating a personalised badge before they arrive. There are many ways to prepare for an arrival, but one thing is certain: it will greatly influence the impression visitors form of you.
A fully personalised welcome
Feeling privileged is undoubtedly one of the most rewarding feelings in the professional world, and your reception service is best placed to create it. To do this, the concierge and reception staff do not need to move heaven and earth. It is enough to know the visitor’s arrival time, name, the reason for the visit and who they will be meeting. To go further, your teams could also offer them a drink or book them a taxi after their meeting. These are the small gestures that turn a trip to your offices from ordinary into unique.
Making use of reporting
As we said at the start of this section, knowing how to improve your reception is essential. The best way to do so is to have access to a reporting system. This tool is useful because it helps you understand and identify the areas where reception staff fell short, or find out what visitors needed more of. All of this data is vital for optimising your concierge service and making client visits perfect. Beyond that, a reporting tool also helps you manage your teams. Many managers use this type of tool to organise their teams over the week, because you can see absences, who is present and the staffing needed according to the number of visitors expected. Ultimately, this type of software is very useful because it enables the concierge and reception staff to excel at their work during a visit.
Hamilton Visitor, indispensable for an excellent visit
This is the real value of visitor management software: it brings all these features together in one place! Discover Hamilton Visitor, the visitor management system that includes visitor pre-registration, visitors’ arrival times, mail and parcel reception for your employees, and taxi booking, without forgetting the tools that form the very essence of visitor management software. So that, whenever there is a visit, your concierge service is ready to give the very best welcome!
Book a free trial of Hamilton Visitor today!