Sensitive organisations and sites face major security management challenges. Putting a digitalisation strategy in place helps to address these issues and to comply with the regulations in force.

Digitalisation makes it easier to track access and visits while ensuring compliance with regulatory security requirements, but its benefits do not stop there. Other departments in the organisation can take advantage of digital transformation to optimise site management, adapt resources or improve the employee experience.

By relying on specific key performance indicators (KPIs), HR managers, facilities managers, real estate managers and procurement managers gain valuable insights to improve their decision-making.

Why digitalising visitor management on sensitive sites matters

In sensitive environments, every access must be rigorously controlled to minimise risk and meet the regulations in force.

French directives such as Ministerial Instruction No. 900 on the protection of secrecy and of restricted and sensitive information, and General Interministerial Instruction No. 1300 on the protection of national defence secrecy, require organisations to keep detailed records of entries and exits to guarantee the security of their premises and information.

Digitalising visitor management makes it possible to:

  • Centralise this data
  • Obtain a complete audit trail of visitor entries and exits in the event of an audit
  • Improve the visitor experience.

With a solution such as Hamilton Visitor, every visit is recorded digitally, providing a real-time view of visitor flows.

Beyond security, site digitalisation also addresses other business issues such as building management, space optimisation and improving the employee experience.

By tracking the right indicators, decision-makers have real-time data to inform their decisions and manage their site more efficiently.

Examples of KPIs that Hamilton Apps can provide

Hamilton Apps solutions offer a variety of KPIs that make it easier to manage sensitive sites.

Examples of KPIs with Hamilton Visitor

Hamilton Visitor reports several standard indicators tracked by reception managers to staff resources according to need.

  • Number of entries and exits
  • Footfall by hour

From a security perspective, you can also view the number of visits by type, by status and by company. Knowing, for example, whether a visitor is an employee, a contractor or an external consultant helps you apply security protocols suited to each profile.

Examples of KPIs with Hamilton Security

With Hamilton Security, you can track ongoing incidents in your buildings:

  • Number of incidents
  • Number of open incidents
  • Number of incidents by event, by category and by location
  • Average incident duration

You can also track the number of patrols per site and per zone to ensure that sensitive areas are regularly monitored and that regulatory requirements are met.

Examples of KPIs with Hamilton Meeting

In Hamilton Meeting, the main indicators tracked by clients are:

  • Meeting room occupancy rate
  • Employees’ favourite rooms

These KPIs help facilities teams in particular to optimise space management and guarantee availability.

The procurement department can also view the optional services consumed or invoiced in order to align spending with actual needs.

Examples of KPIs with Hamilton Facility

Hamilton Facility centralises all intervention and maintenance requests across your sites. The solution helps facilities managers organise how tasks are allocated so they can respond to maintenance requests more effectively.

Among the KPIs to track, you can view, for example:

  • The number of open requests
  • The number of requests by type, site, zone, service provider and so on

Examples of KPIs with Hamilton Workplace

Hamilton Workplace makes it easier to track workspace bookings and locate employees on site.

The solution provides indicators such as:

  • Space booking rate
  • Number of employees per space
  • Employees’ location in real time

Examples of KPIs with Hamilton Deskbooking

Hamilton Deskbooking is a flexible office management tool. Its reporting gives you an overview of your desks, for example:

  • Desk occupancy rate
  • Number of requests per desk

These KPIs help optimise workspaces and improve the employee experience.

Digitalising sensitive sites is no longer just an option for organisations, but a necessity to strengthen the security and efficiency of their operations.

Thanks to the KPIs reported by Hamilton Apps solutions, organisations can not only monitor flows and improve the security of their sites, but also make decisions based on reliable, real-time data across many other aspects of their business.