While most B2B companies have for many years been aware of the major issues surrounding customer relationships, the recent pandemic has firmly reinforced their investment in this area.
At Hamilton Apps, the satisfaction of our customers and partners is one of our top priorities.
The close relationships and commitment we have built with them are an integral part of our values and are embodied by a dedicated department and our Customer Success Manager. We continually work to enrich our satisfaction policy and make sure it is applied every day.
Moreover, according to a survey carried out by Salesforce in 2019, 66% of customers want companies to communicate with them in real time (1).
To meet this strong expectation, in 2020 we set up a comprehensive customer satisfaction assessment process. As part of this approach, we are in direct and regular contact with all our customers and partners, for example through one-to-one telephone interviews.
We have therefore decided to share some of the testimonials gathered during our latest satisfaction survey (May–July 2021).
Le Creuset
Le Creuset is a French cookware company. For more than three years, it has used the Hamilton Meeting application to manage its meeting rooms.
Aurélie Mengwa N’Sobe, Executive Secretary General, shares her experience of our services:
“Since the start of our partnership, Hamilton Apps has listened to our needs throughout the software roll-out.
The support and training provided also enabled us to get to grips with the tool easily and make it software tailored to our own expectations.”
ESPCI
ESPCI (the Paris school of industrial physics and chemistry) is both a leading French engineering school and an internationally renowned research centre.
Matthieu Carel, Technical and Logistics Manager, describes using the Hamilton Visitor software.
“For several years, we have used this application to manage and track our visitors on site.
We have also adopted the add-on module for mail and parcel management, which allows us to receive and trace all incoming and outgoing mail and parcels at our sites.
We are very satisfied with the services provided by this solution, and we would also highlight how responsive the teams are.”
We would like to thank our customers for helping to improve the quality of our services and for contributing to this article.
Would you like to talk to us? Contact one of our experts.
Source
(1) Salesforce