Customer satisfaction at Hamilton Apps
While the majority of B2B companies have been aware of the major issues surrounding customer relations for many years, the recent pandemic context has definitely reinforced their investment in this area.
At Hamilton Apps, the satisfaction of our customers and partners is our top priority.
The closeness and commitment we have developed with our customers are an integral part of our values and are embodied by a dedicated department and our Customer Success Manager. We are constantly working to improve our satisfaction policy and ensure that it is implemented on a daily basis.
Furthermore, according to a 2019 Salesforce survey, 66% of customers want companies to communicate with them in real time (1).
In order to meet this high expectation, we have established a comprehensive customer satisfaction assessment process from 2020. As part of this process, we are in direct and regular contact with all our customers and partners through, for example, one-to-one telephone interviews.
We have therefore decided to share with you some of the testimonies collected during the last satisfaction evaluation campaign (May - July 2021).
The Crucible
Le creuset is a French kitchenware company. For more than three years, they have been using the Hamilton Meeting application to manage their meeting rooms.
Aurélie MENGWA N'SOBE, Executive Secretary, shares her experience of our services:
"Since the beginning of our collaboration, Hamilton Apps has listened to our needs throughout the implementation of the software.
Also, the support and training provided allowed us to easily take control of the tool and thus make it a software adapted to our own expectations.
ESPCI
The School of Physics and Industrial Chemistry is both a leading engineering school and an internationally renowned research centre.
Matthieu Carel, Technical and Logistics Manager, talks about the use of the Hamilton Visitor software.
"We have been using this application for several years to manage and track our visitors on site.
We have also adopted the complementary module for the management of letters and parcels, allowing us to receive and trace all letters and parcels that leave or arrive at our sites.
We are very satisfied with the services provided by this solution and we also highlight the responsiveness of the teams.
We would like to thank our customers for their contribution to the quality of our services and the content of this article.
If you would like to talk to us, please contact one of our experts.
Source
(1) Salesforce