KPIs for managing sensitive sites

The digitization of security has become essential for companies and sensitive sites, whether in the arms and defense industries, public buildings such as ministries, or sectors such as nuclear and aerospace. In these environments, every access, visit and movement of resources must be controlled with the utmost rigor to ensure the safety of sensitive installations and information. To achieve this, security managers need to rely on key performance indicators (KPIs) to better manage their day-to-day tasks.

Sensitive sites: the benefits of a reinforced digitalization strategy

In the face of growing threats, regulations are forcing companies to strengthen their security systems. Ministerial Instruction n°900 andIGI 1300 require rigorous measures for managing access to strategic sites. Digitizing these processes ensures compliance with these standards, and full traceability in the event of an audit or incident.

For a company in the defense sector, before digitization, entries and exits were often recorded manually or on platforms or databases that didn't communicate with each other, increasing the risk of errors and making management laborious. With a professional digital solution, every visit is recorded digitally, with real-time visibility of incoming and outgoing flows. This level of precision improves reactivity in the event of a security alert, and ensures total transparency, in line with the requirements of the supervisory authorities.

KPIs to keep under control

For optimum management of sensitive and at-risk sites (SSR), it is essential to track and analyze specific KPIs that provide an overview of security and flows. Examples:

Visit follow-up : 

• Number of visits per hour, site or type: these indicators can be used to monitor periods of high visitor numbers, identify peaks in activity and adapt security staffing levels.
• Number of visits by status and company: it's crucial to know whether visitors belong to external companies, subcontractors or employees. This helps to assess external and internal interactions, and to apply appropriate security protocols.

Regular visitors and companies :

• Identify the most regular visitors and companies, such as recurring suppliers. In the event of an incident, this data can be used to quickly target regular accesses and secure critical points by tightening controls for specific profiles.

Parcel and mail tracking : 

• Number of letters received by counter, department or type of mail: every parcel or letter received can represent a potential threat. These KPIs enable us to monitor these flows and identify anomalies. For example, an abnormally high volume of parcels for a specific service could trigger a security investigation.

Monitoring calls and rounds : 

• Number of calls per hour or user: to optimize particularly busy workstations, which can be useful for allocating staff or detecting anomalies.
• Number of rounds per site: to ensure that sensitive areas are monitored in accordance with security protocols, potentially signalling the need for increased surveillance in certain locations. In addition, regular, documented monitoring of rounds demonstrates compliance with regulatory requirements in the event of an audit.

Indicators documented by Hamilton Apps

Hamilton Apps offers two major solutions for companies with sensitive sites. They provide a set of essential KPIs to enhance security and operational efficiency.

• Hamilton Visitor is a visitor management software that provides a modern, seamless experience for all your company's visitors and employees. With this application, keep control over the flow of people in and out, and keep an eye on guest management. With options dedicated to sensitive and high-risk sites, this tool offers the possibility of validation workflows.
• Hamilton Security is an IT handrail solution that provides complete, real-time visibility of incident events at your sites.

The digitization of sensitive sites is not just about increasing efficiency; it has become an imperative for complying with security standards and guaranteeing optimum access management. By tracking KPIs tailored to the specific characteristics of each site, managers can anticipate risks and proactively adapt resources. With Hamilton Apps, companies have the tools they need for state-of-the-art security, combining compliance, responsiveness and transparency.