The eclectic work of our hosts for a successful customer visit

As you know, first impressions are often the right ones. And when you want to make a success of a customer visit or improve the comfort of your employees, the first thing to do is to invest in a concierge service where hosts and hostesses will take care of everything. Discover the different ways to optimize your reception, and transform your building into a memorable place.

Why will a perfect welcome elevate your business?

The entrance to your building is your company's calling card. It frequently dictates the image that emerges from your company. Having qualified hosts and hostesses maximizes the chances of satisfying and attracting your customers, prospects and employees. In a nutshell, having a top-notch concierge service is a way of rapidly elevating your business.

Enhance your corporate image

The first reason why you need a concierge service is that it reinforces the image you project to the people who enter your hall. Indeed, when your hosts and hostesses are welcoming, responsive and display their professionalism, it symbolizes an organized and serious company. It's also reassuring before a visit. This is the role of a concierge service: to convey your company's values.

Improve customer satisfaction

During a visit, concierge services and excellent hosts and hostesses are crucial, but even more so when they have a direct impact on customers. Because it's bound to have an impact on your sales. Every customer interaction with hosts and hostesses contributes to the overall experience, and this can have repercussions on the short- and long-term relationship between the 2 parties. It allows you to project the image you want to project; in fact, it's even better to personalize your reception when your customer or prospect visits your spaces, to be more conclusive in business. So, here are the reasons why you need to invest in a concierge service with efficient, professional hosts and hostesses; because customer satisfaction is crucial to your business.

Maximize your employees' comfort

In the same vein. Even when they're not visiting, your employees need a concierge service with hosts and hostesses who take care of their needs. It's part of your company's success. Because the well-being of employees is not negligible when they're working. According to a 2017 Wildgoose study, 61% of employees think happiness at work is more important than salary. That says a lot about the fundamental importance of creating a healthy work environment, influencing employee happiness.

What makes a visit perfect for your customers?

This is an essential question, because the answer is also a question you should ask yourself after every visit. How can I improve my welcome? This is vital, because it allows you to assess yourself and understand what does and doesn't appeal to your clientele. Then you can make the changes you need to maximize results as you go along.

Preparation and organization

For a visitor, knowing that their visit has been prepared and organized is invaluable. It raises their self-esteem, and that of your company. It's a form of respect that he'll also show towards your company. It's not much, but it's very effective if you're looking to recruit a new person or sign a new contract. This preparation involves keeping the hall tidy, clean and welcoming. A warm and professional service that will guide them in the right way and, above all, facilitate their access to the building; by creating a personalized badge for them before they arrive, for example. In short, there are many ways to prepare for an arrival, but one thing's for sure: it will have a major impact on the way they perceive you.

Fully personalized welcome

Feeling privileged is undoubtedly one of the most advantageous feelings in the professional world. And your reception service is just that. The concierge, hosts and hostesses don't have to move heaven and earth either. All you need to know is their arrival time, their name, why they're coming and who they're meeting. To take it a step further, your teams could also offer him a drink or book him a cab after his appointment. So many little gestures that turn a visit to your offices from a banal event into a unique experience.

Take reports into account

As we said in the introduction to this section, knowing how to improve your reception is essential. The best way to do this is to have access to a reporting system. In fact, this tool is useful because it allows you to understand and know the different points where guests and hostesses have sinned. Or to find out what visitors needed more of. So much ultra-important data to make your concierge service optimal and your customers' visit perfect. Beyond that, a reporting tool also enables you to manage your teams. Many managers use this type of tool to build up their teams during the week. This is because you have access to absences, attendances and requirements based on the expected number of visitors. All in all, it's very useful to use this type of software because it enables concierge staff, hosts and hostesses to excel in their work during a visit.

Hamilton Visitor, essential for an excellent visit

That's why it's so useful to have visitor management software, because it allows you to centralize all these specific features in one! Discover Hamilton visitor! The visitor manager that integrates: pre-registration of visitors, time of arrival of visitors, receipt of envelopes and parcels for your staff and even cab reservations. Without. Forget the tools that make up the very essence of visitor management software. So that when your visitors arrive, your concierge service is ready to welcome them in the best possible way!

Book a free trial of Hamilton visitor now!