The main features of the Hamilton Workflow Engine are geared towards three objectives: ✔ Flexibility – it is completely customizable without code modification.✔ Multi-tenancy – different clients may have different task sequences for the same application.✔ Traceability – maintain records of approval processes facilitate report generation for audits. These elements combined mean customers save time and money while being assured they completely meet compliance requirements.

Some of the Workflow Engine features include:

• Ability to set thresholds for authorization approval under the user’s profile.

• Email notification to the user when there is a job waiting, according to his profile

• Possibility of automated recovery beyond a defined period (especially important to organize the recovery of receivables).

• Ability to escalate to another user if a ticket is left unattended.

• Communication through the application (question / answer / comment).

• Real time chat.

• Conservation of historical transactions in an electronic archive.

• As with the application screens and customer data, the application processes are highly customizable. You can easily create multiple sub-processes for any process. These can be called up if certain criteria are met, a compliance rule is not met, a local requirement is necessary etc.

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